[Biopython-dev] [Bug 2571] Mailing lists and other email problems at open-bio.org

[bugzilla-daemon at portal.open-bio.org]

http://bugzilla.open-bio.org/show_bug.cgi?id=2571





------- Comment #2 from biopython-bugzilla at maubp.freeserve.co.uk  2008-08-26 19:58 EST -------
I had an update from Chris Dagdigian - things should be fixed now :)

######
OBF Notice regarding delayed & bouncing email
----------------------------------------------

For several days the OBF mail & mailing list server may have been unreachable
via the internet, resulting in queued undelivered emails and email "temporarily
undeliverable" bounce errors going back to people sending us email.

The issue was detected promptly on our end but since no OBF configuration
changes had been made, critical time passed while dealing with our upstream ISP
and network operations center on the assumption that an external firewall or
router configuration update was the culprit.

It was only after ruling out external causes that we started looking at
internal possibilities within our own infrastructure. We then spent more time
troubleshooting and ruling out obvious causes. With the obvious causes ruled
out we started trying truly odd things.

To our surprise, the physical reset of a security and intrusion prevention
device that has no role in email access, relaying or delivery actually fixed
the problem. The device sits between our colocation cage and the internet and
by all measures had appeared to be performing its functions without issue. We
still have no idea how it managed to only block SMTP traffic while working fine
in all other respects.

Apologies for the inconvenience; queued email that OBF community members had
tried to send us should still be queued up and waiting delivery at upstream
ISPs. As those systems retry and are (finally!) able to relay mail on to us
your delayed list messages and emails should start appearing.

- Chris Dagdigiain, OBF mailteam

######


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